These Terms of Service (“Terms”) govern access to and use of www.knottywall.com and all related retail services operated by 公司名称 under the Knottywall brand. By placing an order, accessing, or using this website, customers agree to be bound by these Terms, along with any additional corporate policies referenced herein, including the Shipping Policy, Return Policy, Privacy Policy, and Cookie Policy.
2. Business Information
Knottywall is a premium retail brand fully owned and operated by XXX Company, a corporate entity legally registered and established in Canada. The company directly manages all product administration, direct order processing, dedicated customer communication, and internal logistics and fulfilment coordination through its secure inventory control procedures.
3. Orders and Contract Formation
All orders placed through www.knottywall.com constitute a formal offer to purchase physical goods from Knottywall. A binding and legally enforceable contract is formed exclusively once the order has been successfully validated, accepted, and confirmed through our automated payment confirmation and fraud-screening process. Knottywall reserves the explicit right to decline, restrict, or cancel any orders where deemed necessary for operational capacity, inventory limitations, administrative adjustments, or payment security verification reasons (including Stripe risk mitigation assessment).
4. Pricing and Payment
All merchant prices are displayed clearly on the website at the time of purchase. Payments are securely processed through our primary gateway, Stripe. Accepted secure payment methods include Visa, Mastercard, American Express, Apple Pay, and Google Pay. To prevent fraud, payment must be authorised and completed in full at the time of order placement before any warehousing distribution or processing sequence begins.
5. Fulfilment and Shipping
Orders are meticulously prepared, quality-checked, and dispatched from our integrated internal operational facilities for direct delivery to customers located in Europe, North America, and other supported regions. Knottywall partners exclusively with recognised international express carriers, including DHL, FedEx, and UPS, utilising priority services or premium equivalent routing options to maintain supply chain integrity.
Order Processing Time: All orders require an administrative handling and quality inspection window of 1–3 business days prior to dispatch.
Estimated Delivery Timeframe: Following dispatch, delivery is typically accomplished within 5–8 natural days, subject to destination customs clearances and international carrier routing conditions.
Tracking and Transparency: Customers will receive immediate automated email notifications to the address provided at checkout, containing real-time dispatch confirmation and active carrier tracking references.
Delivery Contingencies: In the exceptional event that a shipment exceeds the standard delivery timeframe, Knottywall will immediately initiate a formal investigation with the respective carrier. Resolutions, determined via objective case assessment, may include expedited replacement dispatch or complete order resolution where carrier loss is confirmed.
6. Risk and Delivery Responsibility
Knottywall maintains comprehensive responsibility for the physical integrity of the goods until they are officially delivered to the customer’s designated delivery address. Risk relating to loss, theft, or damage transfers entirely to the customer upon successful delivery confirmation as substantiated by the official carrier tracking logs (including GPS or courier electronic signature logs), in total alignment with applicable consumer protection regulations within the European Economic Area (EEA) and Canada.
7. Right of Withdrawal (EU/EEA Customers)
In accordance with the European Consumer Rights Directive, customers residing within the European Economic Area are legally entitled to a 14-day right of withdrawal period, commencing from the date physical possession of the goods is acquired by the consumer. To exercise this right, customers must submit a clear, unequivocal written notice to our support email within this 14-day window. Upon validation of the eligible withdrawal, the customer is entitled to a reimbursement, which will be processed using the original method of payment via Stripe within 14 days of Knottywall verifying the eligible return.
8. Quality Assurance, Returns, and Issue Handling
Knottywall implements rigid manual quality checks over its inventory. If a customer receives goods exhibiting genuine transit damage or material manufacturing discrepancies upon arrival, they must contact customer support via email within 48 hours of receipt with supporting photographic documentation and order metadata.
Following objective assessment, Knottywall will issue an appropriate remedial measure, consisting of either a priority product replacement or a full refund processing.
Where an inherent product flaw or severe transit damage is conclusively verified via photographic evidence, structural review will be completed internally, and a resolution will be approved without mandating the physical return of the non-conforming item.
9. Customer Communication
All official merchant-to-consumer correspondence and support enquiries are strictly consolidated through our secure corporate helpdesk:
Email: decorations@knottywall.com
Our dedicated support team aims to review and respond to all valid enquiries within 24–48 hours, excluding regional weekends and standard public holidays.
10. Intellectual Property and Website Use
Users strictly agree not to misuse this website, introduce malicious software, disrupt infrastructure, or interfere with processing systems.
Intellectual Property Protection: All visual assets, proprietary designs, product copy, structural layouts, and high-resolution photography displayed on www.knottywall.com are the exclusive proprietary property of 公司名称, or are utilised under explicit, verified royalty-free or commercial licensing arrangements.
Any unauthorized reproduction, modification, distribution, or scraping of these assets for commercial or competitive purposes is strictly prohibited and will be met with immediate legal enforcement.
11. Limitation of Liability
Nothing in these Terms purports to exclude, restrict, or modify any statutory consumer guarantees or liabilities where such exclusion would be deemed unlawful under the consumer protection acts of Canada or the European Economic Area.
12. Amendments and Governing Law
Knottywall reserves the right to amend, update, or revise these Terms at any time to reflect changing regulatory requirements or operational upgrades. Revised versions will become active immediately upon their publication to www.knottywall.com.
13. Contact Information
公司名称
Website: www.knottywall.com
Support Email: decorations@knottywall.com
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