This Shipping Policy outlines the comprehensive corporate procedures, timelines, and conditions relating to the secure dispatch and delivery of retail orders placed through www.knottywall.com. Knottywall maintains an absolute commitment to supply chain transparency and consumer protection across all international transactions.
Knottywall manages and dispatches all physical orders from our internal corporate operational facilities established in Canada. We provide reliable direct international delivery services to valued customers located across Europe, North America, and other authorised regions through premier international carrier networks. Delivery availability remains contingent upon carrier operational infrastructure and local delivery conditions within the destination territory.
To guarantee the structural and aesthetic integrity of our products, all orders undergo strict internal validation prior to dispatch:
Knottywall partners exclusively with world-renowned courier networks to facilitate rapid, secure transit. All shipments are assigned to:
Carrier allocation is determined dynamically at the time of dispatch based on package dimensions, weight, and optimal routing efficiency to the destination address.
Complete transparency is embedded within our fulfillment process.
In the exceptional event that a shipment exceeds the standard estimated delivery timeframe, Knottywall will proactively initiate a formal tracking investigation with the assigned international carrier.
For international shipments dispatched from Canada to Europe and other global destinations, orders may be subject to local import duties, value-added taxes (VAT), or customs clearance fees upon arrival in the destination country.
All shipments are dispatched strictly to the delivery address specified by the customer during the secure checkout process on www.knottywall.com.
Where a parcel is rendered undeliverable due to repeated courier delivery failures, incorrect address attributes, or the customer’s refusal to accept the package/pay local import duties:
For any shipping-related inquiries, delivery status tracking assistance, or logistics coordination, please contact our internal support desk: