This Shipping Policy outlines the comprehensive corporate procedures, timelines, and conditions relating to the secure dispatch and delivery of retail orders placed through www.knottywall.com. Knottywall maintains an absolute commitment to supply chain transparency and consumer protection across all international transactions.
2. Shipping Origins and Destinations
Knottywall manages and dispatches all physical orders from our internal corporate operational facilities established in Canada. We provide reliable direct international delivery services to valued customers located across Europe, North America, and other authorised regions through premier international carrier networks. Delivery availability remains contingent upon carrier operational infrastructure and local delivery conditions within the destination territory.
3. Order Handling and Processing Time
To guarantee the structural and aesthetic integrity of our products, all orders undergo strict internal validation prior to dispatch:
Processing Window: All orders require an administrative processing, manual quality control screening, and secure packaging window of 1–3 business days following successful payment authorisation via Stripe.
Orders placed during regional public holidays or weekends will be prioritized for processing on the immediate following business day.
4. Carrier Services and Partners
Knottywall partners exclusively with world-renowned courier networks to facilitate rapid, secure transit. All shipments are assigned to:
DHL Express
FedEx International
UPS (Priority Services or premium regional equivalents)
Carrier allocation is determined dynamically at the time of dispatch based on package dimensions, weight, and optimal routing efficiency to the destination address.
5. Delivery Timeframe and Transit Schedule
Estimated Transit Time: Following formal dispatch from our Canadian facility, the standard delivery timeframe to European destinations is typically 5–8 business days.
External Factors: Please note that these timelines are objective estimates provided by our carrier partners. Actual delivery schedules may vary slightly due to seasonal transit congestion, localized logistical constraints, or statutory customs clearance procedures in the destination country which remain outside our standard operational control.
6. Real-Time Tracking Information
Complete transparency is embedded within our fulfillment process.
An automated shipping confirmation email containing a unique, active carrier tracking link will be transmitted to the customer’s registered email address immediately upon parcel handover to the courier.
Customers can actively monitor their shipment’s journey through critical milestones, including dispatch validation, international transit updates, and final local delivery progress.
7. Delayed Deliveries and Investigations
In the exceptional event that a shipment exceeds the standard estimated delivery timeframe, Knottywall will proactively initiate a formal tracking investigation with the assigned international carrier.
To maintain account and transactional security, each delayed transit case is audited individually.
Upon conclusive carrier verification of cargo loss or severe operational delay, Knottywall will promptly implement resolution measures, consisting of either a priority replacement dispatch or a structured order resolution appropriate to the specific circumstances.
8. Import Duties, Customs, and Taxes
For international shipments dispatched from Canada to Europe and other global destinations, orders may be subject to local import duties, value-added taxes (VAT), or customs clearance fees upon arrival in the destination country.
All such statutory fees are determined exclusively by local customs authorities and are the sole legal responsibility of the customer.
Knottywall advises customers to consult their local customs regulations prior to purchase to ensure complete awareness of regional import compliance.
9. Customer Responsibility and Delivery Address Accuracy
All shipments are dispatched strictly to the delivery address specified by the customer during the secure checkout process on www.knottywall.com.
Customers bear sole responsibility for providing precise, accurate, and complete shipping information (including postal codes and active contact numbers).
Knottywall cannot be held liable for transit failures, misdelivery, or lost cargo resulting from incorrect or incomplete address data provided at checkout.
10. Undeliverable, Refused, or Returned Shipments
Where a parcel is rendered undeliverable due to repeated courier delivery failures, incorrect address attributes, or the customer’s refusal to accept the package/pay local import duties:
The shipment may be securely held by the carrier or returned to our fulfillment center.
Any additional logistical costs, return transit fees, or restocking expenses incurred due to customer non-compliance or abandonment will be deducted from any subsequent order resolution.
11. Contact Information
For any shipping-related inquiries, delivery status tracking assistance, or logistics coordination, please contact our internal support desk:
Website: www.knottywall.com
Email: decorations@knottywall.com
All valid logistics enquiries are generally reviewed within 24–48 business hours.
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